General Information

ORDER INFORMATION

Order Email Address - orders@wendell.com Submit order and artwork together with your purchase order number in the subject line. Please include your cell phone number and email address.

ORDER MINIMUM

All orders less than first column minimum quantity will incur an LTM charge of $250.00(v) Minimum order dollar volume on first order is $1,000. Reorders $100.

SAMPLE POLICY

Random Samples are EQP net less 50%. Samples are limited to one per item number. Virtual Samples are FREE on stock images; contact your Sales Rep for more information. Contact our design services team for custom projects and solutions.

CUSTOMER INQUIRIES

Customer Service and General Questions - email custominfo@wendell.com

ARTWORK REQUIREMENTS

Maximum imprint area and default location will be used unless otherwise noted. Acceptable Art formats: Vector format with all text converted to outlines. Please save art as .ai or .eps file. Artwork clean-up, resizing, or typesetting is free up to the first 30 minutes. $62.50 (v) per hour for any services needed over the first 30 minutes. *People and/or public images must be custom quoted.

ALL ITEMS ARE MADE IN THE USA unless otherwise noted.

SETUP CHARGES

Dies - See Customization Options
Handstamps $250.00 (v)
Laser/Engraving - Free Setup
Full Color Sublimation Free Setup

RUN CHARGES

Handstamp on back - $.35 (v) Per Item
Rotary Engraving - $12.50 (v) Per Item/Per Side
Oxidized Laser - $6.25 (v) Per Item/Per Side
Tone on Tone Laser - $4.50 (v) Per Item/Per Side

SHIPPING INFORMATION

All orders are shipped FOB Mercer, PA 16137 and are shipped via FedEx ground unless otherwise stated on the purchase order.

Customer Pickup is available in Grove City, PA during normal business days between the hours of 9:00 a.m. and 5:00 p.m. EST.

Please contact the factory prior to pickup to ensure your order is ready.

Drop Ships are available at a cost of $7.50(v) per address plus shipping.

Liability - All merchandise becomes the customer’s property upon release to the carrier.

Wendell August is not responsible for delays due to customs, shipping, or natural disasters.

ADDITIONAL INFORMATION

Paper proofs are FREE and needed for approval.

Approval process for orders is a virtual for placement and if personalization is involved a list will be sent to approve names/spelling is correct.

We will not do a proof for each individual name/personalization.

Also proofs are not available on custom/nonstock items.

In this instance a picture will be sent over of the final piece for approval. Self-Promotions are EQP net less 25% plus full setup. Quantities limited to mid-column. Order Cancellations must be submitted to the factory in writing. Depending on the time frame, setup charges may apply.

Exact quantity - No Charge

All metals are compliant with California Proposition 65

All metals are ROHS compliant

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